Last updated: January 2025 · Applies to all registered players in the Philippines
This Privacy Policy explains what personal information rg game collects from players in the Philippines, how we use it, and the steps we take to keep it safe. By creating an account or using our platform, you agree to the practices described here. If you have any questions, our FAQ page is a good place to start.
When you register for an account on rg game, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect information related to your transactions, such as deposit and withdrawal records, payment method details, and account balance history, in order to process your requests accurately and securely. As you use the platform, we automatically gather certain technical data including your device type, browser version, IP address, and session activity logs — this helps us maintain platform stability and detect unusual behaviour. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance in the Philippines.
The personal information we collect is used primarily to create and manage your rg game account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We also use your data to personalise your experience on the platform — for example, to remember your preferences and ensure the game lobby loads correctly on your device. From time to time, we may use your contact details to send you important account notifications, such as transaction confirmations, security alerts, or updates to our terms and policies. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or where required by Philippine law.
rg game does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your datawith trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, for example in connection with anti-money laundering obligations or a valid legal order. In the event that rg game undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We require all third parties who receive your data to maintain appropriate security standards and to use it solely for the agreed purpose. We will never share your personal information with advertisers or data brokers.
Your personal information is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits. We use SSL/TLS encryption for all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and account activity cannot be intercepted in transit. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their role, and all such access is logged and monitored. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. If you close your account, we will securely delete or anonymise your personal data within the timeframe required by applicable regulations, except where retention is legally mandated.
rg game uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform so we can continue improving it. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session cookies that expire when you close your browser. We also use analytics cookies to understand aggregate usage patterns — for example, which sections of the game lobby are most visited on mobile devices in the Philippines. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites.
As a registered player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you believe that we are processing your data in a way that is no longer necessary or proportionate, you have the right to request restriction or deletion of that data, subject to our legal retention obligations. To exercise any of these rights, please contact our support team through the details available on the platform — we aim to respond to all data requests within 30 days. You also have the right to lodge a complaint with the relevant Philippine data protection authority if you believe your rights have not been respected.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, and the revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of rg game after any update takes effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.
Our FAQ page covers the most common questions Filipino players ask about account security, data handling, and responsible gaming. You can also review our Terms and Conditions for the full picture of how rg game operates. Ready to get started? Creating a free account takes just a few minutes.